Last updated: 20 August 2026
Welcome to Off The Rails. These Terms & Conditions apply to your use of our website and any orders placed through our online ordering service.
Off The Rails is located at:
Off The Rails
The Bridge
Bedale
DL8 1AN
North Yorkshire
United Kingdom
Telephone: 01677 930565
By using this website, you agree to these Terms & Conditions. We may update these terms from time to time, so please check this page for any changes.
We aim to keep the information on our website accurate and up to date, but menus, prices, opening hours, availability and other information may change without notice.
Our online ordering service is available for collection only.
When placing an order, you are responsible for providing accurate information, including your name, telephone number, email address and any other information requested during checkout.
After placing an order, you should receive confirmation of your order. An order is not guaranteed until it has been accepted by Off The Rails.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable or we are unable to fulfil the order.
Orders must be collected from:
Off The Rails, The Bridge, Bedale, DL8 1AN.
Please arrive at the selected collection time. Collection times are estimates and may occasionally be affected by busy periods, unforeseen circumstances or delays in the kitchen.
Once your order is ready, please collect it promptly.
Online orders are currently paid for on collection.
Payment is due when you collect your order. We accept the payment methods available at the premises.
All prices displayed on the website are in pounds sterling (£).
We make every effort to ensure that prices and product information displayed on the website are accurate. However, prices, products and availability may change.
If a product becomes unavailable after you place an order, we may contact you to discuss an alternative or arrange a refund where appropriate.
Food prepared at Off The Rails may contain or come into contact with allergens.
If you have an allergy, intolerance or specific dietary requirement, please contact us before ordering. Please do not rely solely on the information provided on the website when making decisions about your health or dietary requirements.
We will do our best to accommodate dietary requirements, but due to our kitchen environment we cannot guarantee that any food is completely free from allergens or cross-contamination.
If you need to cancel or amend an order, please contact us as soon as possible on 01677 930565.
Once preparation of an order has started, we may not be able to cancel or amend it.
Where an order cannot be fulfilled by us, we will provide an appropriate refund or alternative arrangement.
Nothing in these Terms & Conditions affects your statutory rights.
All content on this website, including text, images, logos, graphics and other materials, belongs to Off The Rails or is used with permission.
You may not reproduce, copy, distribute or commercially use our website content without our permission.
We aim to keep our website available and functioning correctly, but we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates or other reasons.
Our website may contain links to third-party websites or services. We are not responsible for the content, availability or privacy practices of third-party websites.
Any personal information you provide through our website will be handled in accordance with our Privacy Policy.
When placing an order, we may collect information such as your name, email address, telephone number and order details in order to process and manage your order.
You agree not to misuse the website, attempt to gain unauthorised access to any part of the website, interfere with its operation or use it for unlawful purposes.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms & Conditions or your use of the website will be subject to the jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, your order or our website, please contact us:
Off The Rails
The Bridge
Bedale
DL8 1AN
North Yorkshire
United Kingdom
01677 930565
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