Last updated: 20 August 2026
Off The Rails respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you use our website or place an order with us.
Off The Rails
The Bridge
Bedale
DL8 1AN
North Yorkshire
United Kingdom
Telephone: 01677 930565
Email: [INSERT BUSINESS EMAIL ADDRESS]
For data protection purposes, Off The Rails is responsible for the personal information collected through this website.
Depending on how you use our website, we may collect:
We only ask for information that is reasonably necessary for the relevant purpose.
We may use your personal information to:
We use different lawful bases depending on why we are processing your information.
We use information such as your name, email address and telephone number where it is necessary to process and manage an order you have placed with us.
We may need to retain certain information to comply with legal, tax, accounting or other regulatory requirements.
We may use information where it is reasonably necessary for our legitimate business interests, such as administering and improving our website, maintaining security, responding to enquiries and managing our business.
Where we rely on legitimate interests, we consider the impact on your privacy and only use your information where our interests are not overridden by your rights.
Where consent is required, we will ask for it before using your information for that purpose. You can withdraw consent at any time.
When you place an order through our website, we collect the information necessary to process your order.
This may include your:
Our online orders are collection only and payment is currently made on collection.
We use your contact information to communicate with you about your order where necessary.
Online orders are currently paid for when collected from Off The Rails.
We do not need to collect or store your full card payment details when you place an order online.
Where payment services are used on our website in the future, payment information may be processed directly by the relevant payment provider. Their own privacy policies may also apply.
We may share personal information with trusted third parties where necessary to operate our website and business.
This may include:
We only share information where there is a legitimate reason to do so and, where appropriate, under arrangements requiring the information to be kept secure.
Our website may use cookies and similar technologies to make the website function correctly, remember preferences and understand how visitors use the website.
Some cookies are necessary for the website and online ordering service to function.
Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.
You can control cookies through your browser settings and, where applicable, through our cookie consent settings.
The ICO advises that non-essential cookies generally require consent, while strictly necessary cookies can be used where they are required for the service to function.
We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.
Order and transaction information may need to be retained for longer periods to meet legal, tax and accounting requirements.
Where information is no longer required, we will securely delete it or anonymise it where appropriate.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
These rights do not apply in every situation and may be subject to legal exemptions.
The ICO confirms that privacy information should explain the rights available to individuals and how they can exercise them.
If you would like to exercise any of your data protection rights, please contact us:
Email: [INSERT BUSINESS EMAIL ADDRESS]
Telephone: 01677 930565
Post: Off The Rails, The Bridge, Bedale, DL8 1AN
We may need to verify your identity before responding to certain requests.
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: ICO
Helpline: 0303 123 1113
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are not appropriate or necessary for providing our services.
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal information.
The latest version will always be published on this page with the date of the most recent update.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Off The Rails
The Bridge
Bedale
DL8 1AN
North Yorkshire
United Kingdom
Telephone: 01677 930565
Email: [INSERT BUSINESS EMAIL ADDRESS]
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